GTBank Delays Reopening Until 12 p.m. Due to Ongoing System Upgrade
Guaranty Trust Bank (GTBank) has announced a delay in its reopening until 12 p.m. today, following an extensive system upgrade that has taken longer than anticipated. The upgrade, aimed at enhancing service delivery and customer experience, began on Friday, October 11, and was initially expected to conclude on Monday, October 14.
Background
GTBank’s system upgrade involves transitioning to a new and robust suite of Finacle Core Banking Application Systems. This cutting-edge technology will enable the bank to:
1. Enhance Customer Experience: Improve service delivery and responsiveness.
2. Increase Efficiency: Streamline operations and reduce processing times.
3. Boost Security: Strengthen security measures to protect customer data.
Statement from GTBank
“Due to the complexity of the upgrade, we require additional time to ensure a seamless transition,” said GTBank’s Managing Director, Miriam Olusanya. “We apologize for any inconvenience this may cause and appreciate our customers’ understanding during this period.”
Impact on Services
The upgrade has affected both in-branch and digital banking operations. However, alternative arrangements were made to minimize disruptions:
1. Digital Banking: Services, including transfers, bill payments, and airtime/data purchases, remained available during the migration process.
2. ATM Services: Withdrawals and deposits continued uninterrupted.
Customer Advisory
GTBank advises customers to:
1. Plan transactions ahead of the scheduled shutdown.
2. Avoid banking activities during the transition window.
3. Utilize digital banking channels for urgent transactions.
Reopening Schedule
GTBank will reopen at 12 p.m. today, with all services expected to resume normal operations.
GTBank’s commitment to innovation and customer satisfaction drives this upgrade. The bank assures customers that the temporary delay will result in improved services and a better banking experience.
