Zenith Bank Customers Protest Over Inability to Access Funds: Here is What You Need to Know
Lagos, Nigeria – Angry customers of Zenith Bank yesterday protested at various branches across the country, expressing frustration over their inability to access their money.
Background
The protests, which began on September 30, 2024, are a response to the ongoing challenges faced by customers in accessing their funds from Automated Teller Machines (ATMs), online banking platforms, and physical banking halls.
Causes of the Protest
Customers have cited several reasons for the protest, including:
1. Difficulty withdrawing cash from ATMs
2. Failure of online transactions
3. Inability to access account balances
4. Long queues at banking halls
Protest Locations
Protests have been reported at various Zenith Bank branches, including:
1. Victoria Island, Lagos
2. Abuja, Federal Capital Territory
3. Port Harcourt, Rivers State
4. Kano, Kano State
Customer Reactions
“I’ve been trying to withdraw cash since morning, but the ATM won’t dispense,” said Emmanuel Oyedele, a frustrated customer. “This is unacceptable.”
“I need to pay my rent, but I can’t access my account,” said another customer, who wished to remain anonymous. “Zenith Bank needs to resolve this issue immediately.”
Bank’s Response
Zenith Bank has issued a statement apologizing for the inconvenience and promising to resolve the issue.
“We are aware of the challenges our customers are facing and are working tirelessly to resolve them,” said the bank’s spokesperson. “We appreciate our customers’ patience and understanding.”
Regulatory Response
The Central Bank of Nigeria (CBN) has also weighed in on the issue, urging banks to address the challenges and ensure customers’ access to their funds.
“We are monitoring the situation and will take necessary actions to ensure the stability of the financial system,” said a CBN spokesperson.
Implications
The protests highlight the need for improved banking services and infrastructure in Nigeria. The situation also underscores the importance of effective communication between banks and their customers.
