Access Bank App Down for System Upgrade: What You Need to Know
Access Bank has announced that its mobile banking app is currently down due to a system upgrade. The upgrade, which is aimed at enhancing customer offerings and optimizing the functionality of their systems, is part of the bank’s efforts to improve its services through technological enhancements.
Temporary Service Disruptions
During this period, customers may experience temporary service disruptions on the Access More app, Internet Banking platform, and ATMs. However, the USSD code *901# will remain available for transactions such as fund transfers, bill payments, and airtime or data purchases.
Card Functionality and Alternative Channels
The bank has assured customers that their cards will remain functional, and services across all channels will be fully restored upon completion of the upgrade. Customers can still access their accounts and conduct transactions through the bank’s alternative channels, including the USSD code *901#, Access Bank’s website, and physical branches.
What to Expect After the Upgrade
Upon completion of the upgrade, customers can expect improved functionality and enhanced security features on the Access Bank app and other digital channels. The bank has promised to provide updates on the progress of the upgrade and will notify customers when services are fully restored.
Customer Support
In the meantime, customers can reach out to Access Bank’s customer support team for assistance with any transactions or queries. The bank’s customer support team can be contacted through the following channels:
- Phone: 012712005
- Email: mailto:contactcenter@accessbankplc.com
- Social Media: @accessbankplc on Twitter, Facebook, and Instagram
Conclusion
The temporary downtime of the Access Bank app is a necessary step towards improving the bank’s digital services. While the upgrade is in progress, customers can still access their accounts and conduct transactions through alternative channels. We will provide updates on the progress of the upgrade and notify customers when services are fully restored.
