Frontier Airlines no longer has a customer service phone line
Frontier Airlines is getting rid of its customer service phone line, replacing it with a chat feature on their website. A spokesperson for the airline confirmed to CNN Business that the company has already transitioned away from the phone line system and is relying on the chat function, which they said they updated earlier this year. “Our research found that customers preferred this option,” the spokesperson said.”The airline declined to say how many call center employees were let go in the shuffle.”
Frontier Airlines is getting rid of its customer service phone line, replacing it with a chat feature on their website.
Frontier Airlines is getting rid of its customer service phone line, replacing it with a chat feature on their website.
The change comes as a trend in the airline business. In recent years, many airlines have been moving away from traditional phone calls and towards more digital options like chatbots or texting services in order to improve efficiency and customer satisfaction.
Frontier’s new system will be available 24 hours a day, 7 days a week—so if you need help before or after your flight has departed or arrived at its destination airport (depending on where you’re flying), just click through the button below:
A spokesperson for the airline confirmed to CNN Business that the company has already transitioned away from the phone line system and is relying on the chat function, which they said they updated earlier this year.
A spokesperson for the airline confirmed to CNN Business that the company has already transitioned away from the phone line system and is relying on the chat function, which they said they updated earlier this year.
The spokesperson declined to say how many call center employees were let go in the shuffle.
The move comes as Frontier is trying to add more flights and improve customer service following its acquisition by Denver-based SkyWest Holdings Inc., which also owns four other carriers including Allegiant Air and Eastern Airlines.
“Our research found that customers preferred this option,” the spokesperson said.
“Our research found that customers preferred this option,” the spokesperson said. “Customers are increasingly turning to mobile devices as an alternative way of interacting with us and our brand.”
The spokesperson added that Frontier Airlines’ call center is still available through email, both at [email protected] and at [email protected]
The airline declined to say how many call center employees were let go in the shuffle.
Frontier Airlines declined to say how many call center employees were let go in the shuffle. The company also declined to specify how many customers have been affected by this change, but it said that “less than 5 percent” of its customers prefer the new system.
The carrier also didn’t provide an estimate for how much money it has saved since switching from phone lines to email support (an estimated $2 million per year).
You can still contact Frontier Airlines via Facebook Messenger or Twitter
You can still contact Frontier Airlines via Facebook Messenger, Twitter and their email service.
You can also call the company’s customer service number (1-800-432-1359) if you have any questions about booking a flight or making changes to your reservation.
Conclusion
Frontier Airlines has always been known for having a strong online presence, but the company is evolving its customer service strategy to match. The airline is replacing its phone line with a chat feature on its website, while still offering customers in-person assistance when necessary
